ServiceNow Business Analyst Resume

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Here is the ServiceNow Business Analyst Resume example:

Leilani Everette 656 Ottis Street Cedar Lake, OK 73036 (222) 662-4698 Email : [email]

Career Goal
Seeking for ServiceNow Business Analyst position and promoting my experience in Pre-sales, requirement gathering & effort scoping, product implementation & development, architecting, production support, and system upgrades.

Technical Skills

Strong capability to perform:

Business analysis
Financial analysis
Gap analysis

Familiarity with ITSM practices:

ITIL v2
ITIL v3

Well-versed in SDLC methodologies:

Agile
Waterfall

Strong knowledge of web technologies:

HTML
XML
JavaScript

Amazing ability to perform:

Requirements gathering
Process mapping
Business process reengineering
Release management

Skilled in testing tools:

Quality Center
Quick Test Pro

Expertise in developing:

Proposals
Business requirements
Status reports

Proficient with version control tools:

Relevant Experience

ServiceNow Business Analyst Login Consulting Services Inc.	January 2012 – Present Cedar Lake, OK

Developed scalable solutions and reviewed business processes. Provided technical advisory services for multiple options and risks. Participated in process designing sessions and documented process flows. Evaluated and documented business processes and functional requirements. Implemented information flow analysis for various business streams. Analyzed and studies request processes and future automated processes. Designed and formulated application requirements and test conditions. Executed sprint planning and business estimation services with developers.

ServiceNow Business Analyst Vdart Inc	November 2010 – January 2012 Sunnyvale, CA

Designed and developed client scripts, business rules and Java scripting. Implemented UAT activities in coordination with business units. Prepared and maintained process and system based documentation. Executed Sprint projects and formulated technical and functional design requirements. Prepared workflows and web prototypes for multiple technical solutions. Integrated tools with ServiceNow applications utilizing Mid server and email technologies. Debugged, escalated and resolved HPSM server based issues. Installed, configured and evaluated new and latest HP versions.

Educational Background

Bachelor’s Degree in Computer Science

Jackson State University

August 2006 – May 2010

Jackson, MS