Claims Dispatcher Resume

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Pamela Palmer

867 Chapmans Lane

Los Lunas, NM 87031



Job Objective Seeking to join a reputed organization as a Claims Dispatcher to deliver the best of my professional ability.

Highlights of Qualifications:

  • Hands-on experience in providing customer services to retail and banking industry
  • Immense knowledge of Microsoft Office applications
  • Exceptional knowledge of maintaining confidentiality of information
  • Ability to adapt to changing procedures efficiently
  • Ability to coordinate with customers and vendors on regular basis
  • Familiarity of developing professional relationship with customers

Professional Experience:

Claims Dispatcher

Republic Services, Los Lunas, NM

August 2012 – Present


  • Coordinated with field appraisers and allocated appropriate auto physical damage claims.
  • Communicated with track appraisers and on an everyday basis.
  • Administered an efficient customer base and provided required change to policies.
  • Evaluated the vehicle locations for claim investigation.
  • Provided training to dispatchers and ensured compliance to company procedures.
  • Prepared administrative reports on an everyday basis.

Claims Dispatcher

Saint-Gobain Corporation, Los Lunas, NM

May 2009 – July 2012


  • Administeredassignments and processed claim files in coordination with field adjusters.
  • Maintained an efficient Excel file that contained an appropriate adjuster schedule.
  • Monitored incoming and outgoing calls for repair shop and other issues.
  • Coordinated with third party providers and ensured that customer requirements are met.
  • Managed various special requests from supervisors and assisted to retrieve files.
  • Maintained and received pending files from various electronic systems.


Bachelor’s Degree in Criminal Justice

Arkansas Northeastern College, Blytheville, AR

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