Comprehensive Customer Service Representative Resume Writing Help

Posted in Various Job Resume Examples


Customer service representative acts as a link between customers and the companies who produce the products they buy and the services they use. Customer service representative is responsible for responding to customer inquiries and making sure that any problems they are experiencing are promptly resolved. Customer service representatives held about million jobs ranking among the largest occupations. Employment for customer service representative is projected to grow faster than average, and job prospects should be good. Hence a perfect resume will help you a lot in getting your desired customer service representative job.

Duties and Responsibilities

Customer Service Representatives interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. These customers may be individual consumers or other companies, and the nature of their service needs can vary considerably. The typical responsibilities of a customer service representative includes resolving billing or service complaints and referring grievances to designated departments for investigation; conferring with customer by phone or in person to receive orders for installation, turn-on, discontinuance, or change in service; completing contract forms, preparing change of address records, and issuing discontinuance orders, using computer and many other tasks as assigned.

Customer Service Representative Resume Tips, Template and Sample

Employers are demanding a more skilled workforce. Good communication and problem-solving skills are essential for customer service representatives. Companies prefer to hire individuals who have a pleasant voice and are easy to understand. Good typing, spelling, and grammar skills are necessary to get into customer service job. Even if you posses these skills you cannot land in your desired job if you don’t present your resume effectively. Resume writing is the most important factor in getting your greatly desired job. Here are some tips for your reference about how to write a customer service representative resume. Hope this will help you in writing your own resume.

How to Write a Customer Service Representative Resume

You can’t get that job you’ve been seeking without a resume that gets noticed. So prepare your resume carefully. Start by gathering all the previous customer service representative work experience information. Note everything like jobs, awards, educational degrees, skills, personal projects and anything else that would be impressive and interesting.

Determine the type of layout that works best for your experience and arrange the information in that layout. Tailor your resume to the type of position to which you are applying. Decide what you want your resume to convey about you. List your experience in terms of accomplishments and achievements rather than tasks and responsibilities.

Customer service representative should have good communication skills when dealing with the public. So mention such skills to make your resume stand out from the crowd. If you have any extra experience such as public speaking classes in college or volunteer work in which you dealt with people from diverse backgrounds, include this information in your resume. This shows your potential employer that you are relevant to the position.

Use words and descriptions that are concise, easy-to-read and relate to who you are, what you’ve accomplished, and what you aspire to accomplish in the future. Mention your areas of expertise and industry knowledge. Make sure your resume includes relevant keywords to the job position you are applying.

Make your resume easy to read using suitable font size. Your resume should not exceed two pages. Always check for typos and grammatical errors. Proof read your resume at least twice. Unless specifically requested to do so by the job posting, do not include references on a resume. You can provide these later in the interview process.

Customer Service Representative Resume Template

Here is a Customer service representative resume template for your reference. Organize your information in this template and frame a good resume.

Contact Information:

Mention your proper introduction including your name, address, phone number, fax and e-mail.


Emphasize on your abilities and also provide information about your dedication for the development of the company and its reputation, as representative is the link between the customers and company.


Lit all your skills in short and bulleted sentences and try to show your devotion in the best favor of company.

Work Experience:

Include the position held, name of organization, location (town, state) and dates of employment. Describe your responsibilities using strong action words in bulleted sentences.


List your most recent educational experience first and mention backwards. Mention the name of the institute, the degree passed and the year of passing.

Sample Customer Service Representative Resume

Here is a sample customer service representative resume that can guide you in writing your own resume. Customize this sample by including your qualifications, skills and achievements and come up with a good resume.

Nelson Jarod

1234 East 69 Street

West Van Buren

Chicago, Illinois, 60697


Objective: To work for a prestigious organization with all my efficiency, experience and integrity utilizing my communication skills to enhance the profits of the company and heightening the strong customer rapport.


• Excellent communicator with strong customer need assessment and time management skills

• Soft spoken, debonair and disciplined

• Ability of problem solving, decision making and independent judgment

• Proficient at marketing, cost analysis, expense control and quality management.

• Diligent, target centric and result oriented

• Extensive knowledge of Internet and computer

• Very accurate and rapid keyboarder

Professional Experience:

Customer Service Representative, from 2007 to till date

Vertical Software Inc. IL


• Handled customer inquiries, complaints, billing questions.

• Provided detailed and accurate account for customer calls for prevention of future audit issues.

• Supported when understaffed, by talking on the workload of two employees.

• Furnished shipping and tracing information to customers as required and maintain damage records and back-order logs.

• Maintained various files, records and registers.

• Prepared correspondence and performed various other clerical and administrative duties for the Finance Department.

• Maintained online catalog database.

Customer Service Representative, from 2004 to 2007

Integral Systems Inc, IL


• Typed a variety of forms, letters, reports and memos.

• Organized and maintained office files and records.

• Consulted with customers regarding their product and service.

• Assisted in the development of new policies and procedures.

• Identified, researched and resolved customer issues.

• Communicated with customers over the phone, fax and by e-mail.

• Effectively resolved problems related to Customers requests.

• Identified and managed assertive customer calls.


BS in Sales and Marketing, March 2004

University of Illinois, Urbana-Champaign


• Two semesters of coursework in Vocational School for Hospitality, IL

• Certified Shorthand Reporter

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