Customer service is involved with the activities designed to enhance the level of customer satisfaction. The activities may include responding to customer inquiries and making sure that any problems they are experiencing are resolved; providing information that helps customers to make purchasing decisions and many other tasks as required. Employment is projected to grow faster than average, and job prospects should be good for customer service job positions. Resume is the main factor that employer considers to select the applicants for interview. You should have a well framed resume that presents the information clearly and quickly to help you land in your desired customer service job.
Duties and Responsibilities
The main purpose of a customer service is to interact with customers to provide and process information in response to inquiries, concerns and requests about products and services. The major responsibilities of a customer service employee is to deal directly with customers either by telephone, electronically or face to face; handle and resolve customer complaints; process orders, forms, applications and requests; keep records of customer interactions and transactions; communicate and coordinate with internal departments and many other responsibilities as required.
Customer Service Resume Tips, Template and Sample
|Your customer service resume must stress on your potentialities and must convey the employer to call you for an interview. You need a powerful resume to open doors for you in your job search. Putting together all your skills, accomplishments and education in a resume is a very serious business.|
How to Write a Customer Service Resume
Analyze customer service job ads and then create and use customer service oriented skill headings and job titles to enhance the success of your Customer Service resume. Identify the skills needed by the employer and mention in your resume how your skills solve the needs of the employers.
Customer service field is directly involved with the handling of customer queries, resolving their problems and getting business from them. So, you need to have great marketing and convincing skills and your resume should mention such skills clearly.
Customer service is all about having good communication skills so that you can deal properly with the customers. If you have any extra experience that will help you perform well in the customer service field, such as you have attended public speaking classes or performed any volunteer work in which you worked with people from diverse backgrounds, then include this information in your resume. It will give a good impression to your prospective employer.
Be honest and be accurate. Don’t exaggerate your experience, your education or anything else on your resume. Emphasize the parts of your experience that are important for the job and make you an ideal match. Be concise. Make your resume limited to two pages and include keywords that can get your resume successfully scanned in a computer.
Proof read your resume by someone you trust. Revise your resume for each job position you are applying for. You should also revise your resume to keep it up to date with your latest experience.
Customer Service Resume Template
Here is a customer service resume template for your reference that can help you in drafting your own resume.
|Contact Information: You should write your name with bold font and beneath it your address, contact number and email should be mentioned.|
Objective: Under this subheading you should write the customer service post for which you are applying like Customer Care Executive or CC Manager. The post you apply for should be based on experience as well as knowledge gained through the study.
Professional Experience:In this section you should highlight the capabilities of handling the customers as an experienced professional in the field of customer service. Use action verbs and keywords that can highlight on your knowledge and experiences gained. Mention the name of the company, years of experience and the positions held. Under that include some of your accomplishments and responsibilities in short and bulleted points.
Education:Mention your entire education you’ve had starting with the highest degree. Specify the name of the institutes, the year of completing respective education and the degree attained.
Achievements:This section must include the rewards and awards bestowed upon you by your previous companies or organizations.
Sample Customer Service Resume
Here is a sample customer service resume for your reference that can give you a good understanding of the tasks, responsibilities and skills that are need to include in a customer service resume. Personalize this resume according to your professional experience and come up with an interview winning resume.