Loan Adjuster Resume

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Joseph Phillips

128 Copperhead Road

Hartford, CT 6182



Job Objective To obtain employment in a progressive organization as a Loan Adjuster where I can use my skills and aid in the growth of the firm.

Highlights of Qualifications:

  • Wide experience with loan adjustment activities
  • Profound knowledge of business loans, collections and overdrafts and credit card processing
  • Solid understanding of delinquent consumer loans, deficiency balances and bankruptcy accounts
  • Skilled in effectively dealing with borrowers, attorneys and third parties
  • Familiarity with bank regulatory requirements
  • Amazing ability to analyze financial and statistical data
  • Immense ability to perform customer negotiations
  • Excellent follow-up and negotiation skills
  • Outstanding ability to handle multiple projects independently

Professional Experience:

Loan Adjuster

Zions Bancorporation, Hartford, CT

August 2007 – Present

  • Performed collection operations on delinquent accounts by calling and sending letters.
  • Managed extensions of short-term loans.
  • Followed-up on impound notices and assets seizures.
  • Recommended repossession and charge-off for delinquent accounts.
  • Created and maintained records of delinquent accounts.
  • Performed adjustments to member loans such as payment plan maintenance, due date changes and closing of negative accounts.
  • Resolved credit card related disputes.

Loan Adjuster

Fulton Financial Corporation, Hartford, CT

May 2004 – July 2007

  • Informed customer about account delinquency and due payments.
  • Explained customers regarding repayment schedules.
  • Carried out skip tracing activities to ensure compliance with federal regulations.
  • Assisted in development of delinquency reduction and loss prevention programs.
  • Resolved delinquent matters and other account disputes.
  • Processed payment modification agreements and performed refinancing of credit cards.
  • Prepared monthly status reports of loan account portfolio for Manager’s review.


Bachelor’s Degree in Business

Spring Hill College, Mobile, AL

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