Computer Hardware Technician Resume

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Charles Smith

1234 Main Court

Montgomery

NY, 12549

(555)-555-5555

[email]

Summary

A hardworking individual who has worked with notable companies and gained experience in providing services which included both onsite and help desk support; can communicate both oral and written ideas clearly and effectively; has the ability to analyze user needs and recommend appropriate system solution.

Professional Experience:

Computer Hardware Technician September 2004 – Present

Net Applications, Cedar Rapids, Iowa

Responsibilities

Provided on-site technical support which included installation, maintenance and repairs of

Desktops, laptops, printers and other computer peripherals.

Instructed customers on how to operate and maintain their computer equipment.

Maintained an open line of communication with the assigned Service Delivery Coordinator to

ensure customer satisfaction and meet Service Level Agreement.

Tracked inventories and stocks.

Hardware Deployment Technician April 2000 – August 2004

Netcordia, Cedar Rapids, Iowa

Responsibilities:

  • Provided on-site technical support which included installation, maintenance and repairs of
  • Desktops, laptops, printers and other computer peripherals.
  • Instructed customers on how to operate and maintain their computer equipment.
  • Maintained an open line of communication with the assigned Service Delivery Coordinator to
  • ensure customer satisfaction and meet Service Level Agreement.
  • Tracked inventories and stocks.

Hardware Deployment Technician April 2000 – August 2004

Netcordia, Cedar Rapids, Iowa

Responsibilities:

  • Provided on-site technical support which included installation, maintenance and repairs of
  • Desktops, laptops, printers and other computer peripherals.
  • Instructed customers on how to operate and maintain their computer equipment.
  • Maintained an open line of communication with the assigned Service Delivery Coordinator to
  • ensure customer satisfaction and meet Service Level Agreement.
  • Tracked inventories and stocks.

Hardware Deployment Technician April 2000 – August 2004

Netcordia, Cedar Rapids, Iowa

Educational Background

Bachelor of Science with Degree in Electrical Engineering, 1996

Princeton University, NJ

Skills and Certifications

Certified IT Technician, 1997

Good problem solving and critical learning skills

Active learning and listening skills

Clear and effective oral and written communications skills

Advanced and updated knowledge of computer hardware

Associations/ Organizations

Computer Technician Association, Member

National Society of Professional Engineers, Member


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