Experienced Travel Counselor Resume Example

Paul Hendey

5821 S Mayfield Ave

Chicago, IL 60652

(555)-555-5555

[email]

Summary

A hardworking and experienced travel counselor with vast knowledge of the travel industry; possesses outstanding communication and organization skills; exhibits strong customer satisfaction skills and ability; knowledgeable in working with suppliers and travel industry vendors.

Professional Experience:

Senior Travel Counselor January 2007 – Present

ABC Travel Inc. Columbia, IL

Responsibilities:

• Managed the Day to day activities of the department.
• Responsible in training travel counselors to specialize in road shows and trade fairs.
• Negotiated group contracts with commercial airlines as well as other means of transportation for travel.
• Set up billing accounts with various hotels and transportation companies.
• Involved in the selection of venues and negotiation of hotel contracts.
• Provided reports on company expenditure for road shows.

Travel Counselor May 2004 – December 2006

Brandon & McMahon Travel Corp, Dallas, Columbia, Il

Responsibilities:

• Coordinated reservations for domestic and local travel.
• Managed meetings and events.
• Negotiated group airline contracts and prices with international and local vendors.
• Coordinated airport check-in and facilitated meet and greet upon arrival of guests.
• Provided reports and analysis of travel patterns and overall spending.
• Responsible for domestic and international travel arrangement for guests.

Travel Coordinator February 1999 – May 2004

East Bay Corporation, Columbia IL

Responsibilities:

• Managed the Day to day activities of the department.
• Responsible in training travel counselors to specialize in road shows and trade fairs.
• Negotiated group contracts with commercial airlines as well as other means of transportation for travel.
• Set up billing accounts with various hotels and transportation companies.
• Involved in the selection of venues and negotiation of hotel contracts.
• Provided reports on company expenditure for road shows.

Travel Counselor May 2004 – December 2006

Brandon & McMahon Travel Corp, Dallas, Columbia, Il

Education

B.S. Tourism

Yale University, CT, 1999

Skills:

• Ability to communicate effectively both orally and in writing
• Excellent Customer Service Skills
• Knowledgeable in special events, widely travelled
• Knowledgeable in all aspects of domestic and international travel planning
• Ability to exhibit strong customer satisfaction
• Vast experience in interpreting and applying departmental policies and procedures

Professional Affiliation

Member, American Society of Travel Agents

Member, Interactive Travel Services Association