Customer Service Team Leader Resume

When writing a Customer Service Team Leader Resume remember to include your relevant work history and skills according to the job you are applying for. Whether you're seeking an entry-level position or have been in your career for a few years, exposing your relevant achievements in your resume can allow you to stand out and get that job interview.

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Here is the Customer Service Team Leader Resume example:

Albert Clemons

336 Golden Street

Miami, FL 33179

(555)-555-5555

[email]

Job Objective Searching for a Customer Service Team Leader position in which to use my management and interpersonal skills to their fullest potential.

Work Experience:

Customer Service Team Leader, August 2005 – Present

JPMorgan Chase & Co, Miami, FL

Supervised technical troubleshooting and issue resolution.
Coordinated with the End User Systems team on Asset Management and related policies and procedures.
Implemented and maintained customer service delivery model that ensured high degree of customer satisfaction.
Developed integrated procedures and systems.
Monitored and measured customer satisfaction through surveys and other appropriate methods.
Performed problem trend analyses and initiated action to improve policies, procedures, and technology standards.

Customer Service Team Leader, May 2000 – July 2005

Xacti Corporation, Miami, FL

Generated monthly reports and distributed to appropriate internal customers.
Provided updates to the CRM (Client Relationship Management) database.
Participated in initiatives and responded to requests for help to contribute to team and department success.
Evaluated and modified job posting content to maximize relevant exposure.
Ensured support processes, documentation, and procedures are in place and tested for all new systems introduced.
Promoted collaboration with the Technical Services Teams to enable total customer satisfaction.

Summary of Qualifications:

Extensive experience in an IT customer service and helpdesk supervisory
Sound knowledge of hands-on desktop support, troubleshooting and resolving hardware, software, and integration issues
Deep knowledge of operations management and “people management”
Wide knowledge of principles and processes for providing customer service
Familiarity with customer needs assessment, quality standards for services, and customer satisfaction
Proficient with Microsoft Office products
Ability to recruit, hire, develop, mentor and motivate team members
Strong listening and telephone skills

Education

Bachelor’s Degree In Computer Science, Oakland City University, Oakland City, IN