Customer Advocate Resume

Posted in Legal Resume Examples

Ricky Garrett

3604 Cherry Camp Road

Bridgeview, IL 60455



Job Objective A talented Customer Advocate with great skills and experience looking for a job in a well known organization.

Highlights of Qualifications:

  • Hands-on experience in navigating various major internet advertising publishers
  • Immense knowledge of customer services and protocols
  • Excellent knowledge of company products and functions
  • Ability to perform research and analyze data for services
  • Ability to maintain professional relationships with internal and external clients
  • Familiarity of making business decisions as per requirement

Professional Experience:

Customer Advocate

Micro-Coax, Bridgeview, IL

August 2012 – Present


  • Administered and provided assistance to portfolio consumer accounts.
  • Ensured debt recovery process does not compromise on the dignity of the customer.
  • Monitored and ensured achievement of everyday and monthly collection objectives.
  • Analyzed situations and interpreted various policies appropriately.
  • Administered correspondence and communicated with clients to resolve issues.
  • Coordinated with internal departments and resolved every customer issue effectively.

Customer Advocate

ShoreGroup, Inc., Bridgeview, IL

May 2009 – July 2012


  • Greeted customers coming into the shop pleasantly.
  • Managed every incoming calls and resolved customer issues efficiently.
  • Evaluated various orders placed at the national contact center.
  • Determined routine communication with team members and developed strategies accordingly.
  • Provided support to customer activity and ensured satisfaction with resolution provided.
  • Participated in CMD meetings and monitored implementation of strategies.


Bachelor’s Degree in Public Policy

Fort Belknap College, Harlem, MT

Create your own professional looking resume for free using our resume builder!