Customer Support Advocate Resume

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Chet Parker

3948 Fidler Drive

San Antonio, TX 78227

(555)-555-5555

[email]

Job Objective Seeking a challenging position as Customer Support Advocate in an organization that will effectively utilize my experience and offers opportunity for career growth.

Highlights of Qualifications:

  • Excellent experience in utilizing technology to provide support to customers
  • Sound knowledge of common issues and its resolutions
  • Profound knowledge of providing appropriate solutions for CRM activities
  • Ability to maintain accurate documents for customer support activities
  • Ability to ensure compliance to various policies and procedures
  • Proficient in tracking bug on software

Professional Experience:

Customer Support Advocate

ZenPayroll, San Antonio, TX

August 2012 – Present

Responsibilities:

  • Evaluated various reimbursement requests and escalated it to research team if required.
  • Coordinated with departments to resolve complaint for loan services.
  • Assisted clients and provided assistance to quicken loan process.
  • Participated in management briefings and delivered messages.
  • Provided training for various jobs to ensure appropriate guest services.
  • Support team leaders technically and prepared briefing on everyday basis.

Customer Support Advocate

Gopher Sport, San Antonio, TX

May 2009 – July 2012

Responsibilities:

  • Administered event days for business and provide key services.
  • Documented performance of team members and provided feedback.
  • Coordinated with patch managers and provided assistance for various issues.
  • Performed guest service surveys and analyzed results.
  • Provided support and maintained knowledge of company products.
  • Administered complaints for guest services and obtained responsibility for the same.

Education

Bachelor’s Degree in Public Relations

Our Lady of the Lake University, San Antonio, TX

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  • March 1, 2020Create Date
  • March 1, 2020Last Updated

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