Client Services Manager Resume

Posted in Resume Samples for Manager

Lawrence Suggs
4973 Snyder Avenue
Matthews, NC 28105

Job Objective To use my personal relation skills and extensive training to acquire a position as Client Services Manager with a reputable company.

Highlights of Qualifications:

  • Admirable experience to provide software solutions and design require business documents
  • Exceptional knowledge of medical laboratory functions
  • Outstanding knowledge of site laboratory
  • Ability to manage various difficult situation
  • Ability to monitor multiple projects at given time
  • Excellent communication skills in both oral and written forms
  • Ability to prepare presentations for clients
  • Proficient in handling high pressure situations

Professional Experience:

Client Services Manager
Trinet Internet Solutions Inc., Matthews, NC
October 2008 – Present

  • Facilitated regular communication with prospective clients.
  • Coordinated with resource and department leads to establish all pitch teams.
  • Designed various presentations for clients.
  • Evaluated all RFP requirements and participated in Quality Assurance meetings.
  • Assisted resource management team to determine appropriate level of staff for project.
  • Developed proposals and strategies for all project schedule and materials.
  • Prepared weekly reports on all project status and progress.
  • Managed communication with resource management and department teams.

Client Services Supervisor
Vertis Inc., Matthews, NC
August 2003 – September 2008

  • Analyzed client requirements and provide efficient and pleasant response.
  • Provided subject matter expertise on all technical and policy issues.
  • Monitored client issues and recommended appropriate solutions.
  • Supervised efficient working of client support services staff.
  • Developed training programs for all senior staff and monitor performance.
  • Monitored communication between client support services personnel and clients.

Client Services Specialist
Sysdev, Inc, Matthews, NC
May 1998 – July 2003

  • Analyzed customer requirements and configured appropriate software product.
  • Prepared and implemented efficient project schedule.
  • Participated in all customer representative meetings and provided support.
  • Designed customer training plans and resolved all issues.
  • Provided upgrade to products and configured various new product features.
  • Performed troubleshoot on all processes and resolved all issues.


Bachelor’s Degree in Business
Goldey-Beacom College, Wilmington, DE

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