Collection Manager Resume

Posted in Resume Samples for Manager

Kenneth Cobb
4062 Monroe Avenue
Cape Haze, FL 33946

Job Objective Seeking a position with company in which to exercise my experience and training as a Collection Manager.

Highlights of Qualifications:

  • Experience in managing business to business collection and standard office software products
  • Operational knowledge of Microsoft Office applications
  • Deep knowledge of FDCPA
  • Ability to collect research information
  • Ability to communicate with internal and external clients
  • Thorough communication skills in both oral and written forms
  • Ability to multitask and prioritize work
  • Proficient in Fair Debt collection regulations
  • Familiarity in dealing with difficult customers

Professional Experience:

Collection Manager
BAE Systems, Cape Haze, FL
October 2008 – Present

  • Administered working of all collection agents.
  • Forecast action plans for appropriate assigned clients.
  • Supervised all activities of clients such as liquidation requirements.
  • Developed and provided update to client strategies to analyze performance.
  • Prepared and tracked various reports for all clients and company.
  • Provided training to collectors and ensure compliance to FDCPA.
  • Monitored telephone calls and emails from all clients.
  • Coordinated with staff members and provided performance feedback.

Collection Supervisor
L-3 Communications, Cape Haze, FL
August 2003 – September 2008

  • Assisted team members to achieve all objectives as per quality standards.
  • Supervised employee performance and provided feedback.
  • Prepared and achieved all revenue goals on weekly and monthly basis.
  • Ensured compliance to all organization policies and procedures.
  • Monitored account settlements and closed accounts for all clients.
  • Developed company programs according to performance standards.

Collection Specialist
SAIC, Cape Haze, FL
May 1998 – July 2003

  • Assisted to trace customers through electronic search engines.
  • Performed research and resolve all billing and contract issues.
  • Performed negotiation with clients to negotiate all payments.
  • Monitored accounts and if required escalated it to collection agency.
  • Ensured regular follow up on all accounts to ensure resolution of all issues.


Bachelor’s Degree in Accounting
Cleary University, Ann Arbor, MI

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