Collections Manager Resume

Posted in Resume Samples for Manager

Dwight Dodson
264 Fieldcrest Road
Bohemia, NY 11716

Job Objective To enhance my skills and further my career by filling the position of Collections Manager in well-established organization.

Highlights of Qualifications:

  • Remarkable experience to administer loan and collection activities
  • Thorough knowledge of collection procedures and regulations
  • Sound knowledge of business practices and consumer collection
  • Ability to manage complex customers
  • Ability to resolve all issues efficiently
  • Huge Microsoft Office applications skills
  • Profound communication skills in both oral and written forms
  • Solid understanding of FDCPA
  • Proficient to understand accounting principles

Professional Experience:

Collections Manager
BlueLinx Corporation, Bohemia, NY
October 2008 – Present

  • Administered past due accounts and facilitated required decisions.
  • Evaluated all collection activities and modified as required.
  • Developed and maintained efficient relationships with partners.
  • Designed efficient asset recovery process flow for all due accounts.
  • Monitored collection activities according to state and federal regulations.
  • Assisted staff and initiated changes to collection policies and procedures.
  • Prepared and analyzed reports and recommended improvements.
  • Determined performance minimums and managed tracking of objectives.

Collections Supervisor
Winterwood Inc, Bohemia, NY
August 2003 – September 2008

  • Supervised working of call center representatives for collection objectives.
  • Maintained attendance records and prepared schedule for work.
  • Coordinated with collections managers and designed production goals.
  • Provided cross training programs to increase efficiency of collection process.
  • Ensured optimal level of customer services and performance metrics.
  • Provided technical support to team members and resolved issues.

Collections Specialist
CDI Corporation, Bohemia, NY
May 1998 – July 2003

  • Managed past due commercial debt and follow up with customers.
  • Performed research to resolve all billing issues.
  • Assisted to trace all customers to new address.
  • Facilitated in payment process though credit and debit cards.
  • Administered accounts and performed follow up to resolve issues.


Bachelor’s Degree in Business
Lehigh University, Bethlehem, PA

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