Telemarketing Manager Resume

Posted in Resume Samples for Manager

Catherine Morgan
386 Hampton Meadows
Clinton, MA 1510

Job Objective To secure a position with a reputable company in which to exercise my knowledge and training as a Telemarketing Manager.

Highlights of Qualifications:

  • Experience of managing sales and marketing for telecommunication products
  • Expertise in automated dialer environment
  • Operational knowledge of telephone systems and computers
  • Sound knowledge of sale principles and procedures
  • Remarkable ability to provide maintain book keeping
  • Exceptional ability to work as a team in a fast paced environment
  • Skilled to analyze and resolve problems
  • Excellent communication skills
  • Proficient in working of Microsoft Applications
  • Good understanding of file management

Professional Experience:

Telemarketing Manager
Maximum Chimney Services, Clinton, MA
October 2008 – Present

  • Monitored all projects and ensured completion of work according to required guidelines.
  • Supervised work of staff and assigned work to employees.
  • Developed summaries of shifts and submitted to management.
  • Trained subordinates in developing practices to improve performance.
  • Coordinated training programs and participated in briefings to be made to clients.
  • Determined strategies and changes in duties of staff to achieve project goals.
  • Handled close out for shift duties, prepared necessary paperwork and clean fundraising stations.
  • Documented reports of everyday call center operations.

Telemarketing Supervisor
ASG Software Solutions, Clinton, MA
August 2003 – September 2008

  • Coordinated with Manager and developed company objectives and goals.
  • Hired and trained staff according to need and job allocation.
  • Managed meeting with representatives prior to shift and provided necessary information and motivated staff.
  • Prepared reports of work performed in a day, analyzed working and performed analysis of work.
  • Analyzed issues and recommended solutions to resolve problems.
  • Assisted Manager in evaluating performance and formulated ideas for next week.

Telemarketing Representative
McKesson, Clinton, MA
May 1998 – July 2003

  • Scheduled presentations and appointments according to customer requirements.
  • Identified and gathered all needs of customer to achieve organization targets.
  • Assisted customers in all queries and ensured satisfaction.
  • Organized all prospective clients and maintained record of existing and prospective customers.
  • Maintained prospect database and updated all information on it.
  • Developed scripts for sales and mentioned features for all services and product.


Bachelor’s Degree in Business Administration
Colby-Sawyer College, New London, NH

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