Dental Receptionist Resume

Posted in Receptionist Resume Examples

Christine Jones

975 Goff Avenue

Grand Rapids, MI 49503



Objective Experienced Dental Receptionist seeking a position with strong company in which to further advance my skills in this industry while contributing to the success of organization.

Highlights of Qualifications:

  • Remarkable experience of working in a dental office
  • Sound knowledge of dental insurance
  • Wide knowledge of dental procedures and treatment plans
  • Ability to work with the electronic and practice management system
  • Ability to perform all bookkeeping functions as needed
  • Ability to answer multiple phone lines, schedule appointments and greet customers
  • Ability to determine the payment portion for the patient and record appropriately
  • Skilled at faxing, sending emails and maintaining calendars
  • Good understanding the terminology used in dentistry

Professional Experience:

Dental receptionist, August 2005 – Present

Familia Dental, Grand Rapids, MI

  • Coordinated with other department to ensure that the patient is offered optimal services.
  • Greeted all patients in a pleasant manner and assisted them by resolving all their queries.
  • Managed all the phone calls and scheduled an appointment with the doctor.
  • Maintained a record of the patients with the necessary personal and medical information.
  • Ensured that the work space is always clean.

Dental receptionist, May 2000 – July 2005

Naperville Dental Office, Grand Rapids, MI

  • Assisted both the customers and patients in their queries on phone as well as in person.
  • Scheduled the appointments with the provider in case of emergencies.
  • Contacted patients in case of some cancellation to fill the empty slot.
  • Prepared records of all the charges and payments received from the patients, collected fees for all non covered and co insurance cases.
  • Participated in various meetings and recommended ways to resolve any problems and improving the services offered to the patients.
  • Coordinated with other departments to ensure the smooth functioning of the dental clinic.
  • Maintained a record of all the patient data such as personal, medical and financial information.


High School Diploma, Seabreeze High School, Daytona Beach, FL

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