975 Goff Avenue
Grand Rapids, MI 49503
Objective Experienced Dental Receptionist seeking a position with strong company in which to further advance my skills in this industry while contributing to the success of organization.
Highlights of Qualifications:
- Remarkable experience of working in a dental office
- Sound knowledge of dental insurance
- Wide knowledge of dental procedures and treatment plans
- Ability to work with the electronic and practice management system
- Ability to perform all bookkeeping functions as needed
- Ability to answer multiple phone lines, schedule appointments and greet customers
- Ability to determine the payment portion for the patient and record appropriately
- Skilled at faxing, sending emails and maintaining calendars
- Good understanding the terminology used in dentistry
Dental receptionist, August 2005 – Present
Familia Dental, Grand Rapids, MI
- Coordinated with other department to ensure that the patient is offered optimal services.
- Greeted all patients in a pleasant manner and assisted them by resolving all their queries.
- Managed all the phone calls and scheduled an appointment with the doctor.
- Maintained a record of the patients with the necessary personal and medical information.
- Ensured that the work space is always clean.
Dental receptionist, May 2000 – July 2005
Naperville Dental Office, Grand Rapids, MI
- Assisted both the customers and patients in their queries on phone as well as in person.
- Scheduled the appointments with the provider in case of emergencies.
- Contacted patients in case of some cancellation to fill the empty slot.
- Prepared records of all the charges and payments received from the patients, collected fees for all non covered and co insurance cases.
- Participated in various meetings and recommended ways to resolve any problems and improving the services offered to the patients.
- Coordinated with other departments to ensure the smooth functioning of the dental clinic.
- Maintained a record of all the patient data such as personal, medical and financial information.
High School Diploma, Seabreeze High School, Daytona Beach, FL