Call Center Customer Service Representative Resume

Posted in Representative Resume Examples

Sterling Anderson

4135 Locust Court

Pomona CA 91766



Job Objective To obtain a position as Call Center Customer Service Representative with growing firm in which to enhance my skills and help company grow.

Highlights of Qualifications:

  • Ability to make outbound phone calls to end-users
  • Ability to accurately identify and route calls
  • Outstanding customer service and overall communication skills
  • Ability to adjust and succeed in a rapidly changing, fast paced call center environment
  • Ability to identify, research, troubleshoot, and resolve customer concerns
  • Ability to provide outstanding customer service

Professional Experience:

Call Center Customer Service Representative

UnitedHealth Group, Pomona CA

November 2006 – Present

  • Handled customer queries and resolved them and even settled claims keeping in mind the insurance policies.
  • Managed customer account records and even passed fraudulent claims to apt authorities.
  • Corresponded with immediate supervisor for issues which are not of routine nature.
  • Participated in seminars to be updated on the products.

Call Center Customer Service Representative

Zions Bancorporation, Pomona CA

February 2001 – October 2006

  • Evaluated needs and marketed alternative products or services.
  • Coordinated with other departments, clients and prospects.
  • Maintained documentation of customer queries, complaints and services extended.


Bachelor’s Degree In Business

Bucknell University, Lewisburg, PA

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