Help Desk Representative Resume

Posted in Representative Resume Examples

Dexter Mager

4980 Wescam Court

Carson City NV 89701



Job Objective To obtain a position as Help Desk Representative with growing firm in which to enhance my skills and help company grow.

Highlights of Qualifications:

  • Remarkable experience working in help desk field and networking
  • Deep knowledge of computer and network security systems as well as programming languages
  • Proficient with IT development procedures, lifecycle management and programming languages
  • Remarkable capability to identify and resolve computer system malfunctions and coordinate about technical issues to non technical personnel
  • Amazing ability to install, configure and take care of personal computers, networks, hardware and software

Professional Experience:

Help Desk Representative

Grady Health System, Carson City NV

November 2006 – Present

  • Supervised end-user workstations and end-user activities.
  • Evaluated user problems and its source and implemented solutions.
  • Installed, configured and took care of personal computers and managed application installation and up gradation.
  • Kept a record of site licenses for department and enforced network security.
  • Repaired networks, systems and applications and carried out training for system users.
  • Aided personnel of other units as a computer resource and imparted computer orientation to new and present company staff.

Help Desk Representative

Transportation Systems, Carson City NV

February 2001 – October 2006

  • Handled computer hardware and software queries over the phone.
  • Outlined root cause and imparted appropriate solutions and even extended high level of hardware troubleshooting on specified products.
  • Switched unresolved calls to appropriate authorities and aided to outline PC help desk performance reports.
  • Coordinated with supervisor, customer and other PC Help Desk team members.
  • Coached trainees and handled queries with regard to PC software.


Bachelor’s Degree In Information Technology

Southwest Florida College, Fort Myers, FL

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