Cruise Specialist Resume

Posted in Specialist Resume Examples

Jay Kleckner

2403 Shingleton Road

Grand Rapids, MI 49503



Job Objective Looking for work within the company in the position of Cruise Specialist. Experienced with behind the scenes managerial duties as well as hands-on work in the industry.

Summary of Qualifications:

  • In-depth knowledge of international geography
  • Proficient in Microsoft, Excel, Silverwhere and Crystal Report Writer
  • Excellent customer service skills and communication skills
  • Strong phone manner and negotiation skills

Work Experience:

Cruise Specialist, May 2006 – Present

Ecolab, Grand Rapids, MI

  • Installed, maintained and repaired the dispensing systems associated with ware-washing, laundry and housekeeping systems.
  • Handled incoming sales calls.
  • Promoted the latest cruise deals.
  • Sold cruise holidays on behalf of the entire world’s leading cruise lines.
  • Ensured compliance with company policy and IR agreements.
  • Ensured all reports are done in a timely manner.

Cruise Specialist, March 2003 – April 2006

Royal Caribbean Cruises (Asia) Pte Ltd, Grand Rapids, MI

  • Managed FIT & Group bookings and ensured compliance with company policy and IR agreements.
  • Delivered consistent and high level of customer service.
  • Addressed problems and complaints and provided resolution by phone and through email correspondence.
  • Ensured compliance to company’s Quality Assurance Standards.
  • Anticipated needs of assigned accounts and advised them of opportunities for maximization of revenue.
  • Ensured all reports are done in a timely manner.


High School Diploma, Plainfield High School, Plainfield, IL

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  • March 1, 2020Create Date
  • March 1, 2020Last Updated

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