Customer Care Specialist Resume

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Craig Cary

1596 Middleville Road

Pasadena, CA 91107



Career Objective To use my skills, training and experiences to secure a position as a Customer Care Specialist with a reputable company in the business.

Summary of Qualifications:

  • Strong experience as Customer Care Specialist
  • Proficient with computer hardware and software components
  • Strong project management and organizational skills
  • Excellent communication and interpersonal skills
  • Outstanding ability to train new Customer Care Representatives in their job requirements
  • Amazing ability to operate in a high volume ACD environment

Work Experience:

Customer Care Specialist, May 2006 – Present

Ikaria Holdings, Inc., Pasadena, CA

  • Handled calls from accounts for order placements.
  • Updated customer’s account information.
  • Maintained company records for regulatory compliance.
  • Handled customer’s inquiries regarding product operations.
  • Referred complaints of product and service failure to appropriate departments for investigation.
  • Coordinated customer’s needs and other departments as required ensuring excellent customer service.

Customer Care Specialist, March 2003 – April 2006

Arrow Exterminators, Pasadena, CA

  • Assisted in training of new employees and facilitates training to other departments.
  • Troubleshoot specific system operational problems encountered by customers and provided immediate solutions.
  • Updated and maintained customer database files and ensured accurate account information is being processed.
  • Scheduled technician’s appointments and ensured efficient and effective system maintenance.
  • Researched alarm log, database service log and payment history to determine source of problem and resolved problem.
  • Documented all activity on CRT and on appropriate forms.


Bachelor’s Degree in Telecommunications, Rockford College, Rockford, IL

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  • March 1, 2020Create Date
  • March 1, 2020Last Updated

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