Customer Support Specialist Resume

Posted in Specialist Resume Examples

Margaret Castleberry

2624 Trymore Road

Owatonna, MN 55060



Career Objective Looking for a position as a Customer Support Specialist within the company. Hope to bring years of technical experience and managerial skills to the table to help your company advance.

Summary of Qualifications:

  • Strong accomplished experience in customer service and support environment
  • Excellent time management and analytical skills
  • Strong project management and organizational skills
  • Excellent communication and interpersonal skills
  • Remarkable ability to multi-task, work well under pressure and have a positive disposition
  • Amazing ability to work extended hours when needed to help meet project deadlines as well as work nonstandard hours

Work Experience:

Customer Support Specialist, May 2006 – Present

All Web Leads, Inc., Owatonna, MN

  • Identified, investigated, and resolved customer complaints and concerns.
  • Troubleshoot technical issues and complex account configurations.
  • Followed-up with existing accounts to ensure customer satisfaction, consulted on new features, and identified up-sell opportunities.
  • Processed and validated return requests in a timely fashion.
  • Collected balances on delinquent accounts.
  • Recorded all customer interactions into admin and CRM systems.

Customer Support Specialist, March 2003 – April 2006

Constant Contact, Inc. , Owatonna, MN

  • Handled support inquiries via telephone and live chat.
  • Enlightened customers about features and online help resources.
  • Independently resolved technical and customer support issues and escalated cases.
  • Provided recommendations for enhancements to the Product Marketing and Engineering teams.
  • Recommended improvement in FAQ and Knowledge Base and Constant Contact Customer Support staff.


Bachelor’s Degree in Telecommunications, Minot State University, Minot, ND

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