Software Support Specialist Resume

Posted in Specialist Resume Examples

Joseph Watts
1610 Fraggle Drive
Naperville, IL 60540

Job Objective Seeking position that utilizes my training as an accomplished Software Support Specialist.

Highlights of Qualifications:

  • Huge experience on Tier II ERP software, particularly SYSPRO ERP and technical software support
  • Proficient with Customer Relationship Management (CRM) software
  • Ability to manage multiple projects
  • Ability to work with people of varied skill
  • Ability to work independently and be customer service oriented

Professional Experience:

Software Support Specialist
Garmin, Naperville, IL
May 2006 – Present

  • Installed and troubleshoot USB drivers and serial connectivity, including unit software updates.
  • Presented consumer software support, including remote desktop support.
  • Establish and managed department and company image and philosophy to the public.
  • Analyzed special circumstances and approved warranty service when deemed suitable.

Software Support Specialist
LCG Systems, Naperville, IL
March 2003 – April 2006

  • Delivered product expertise for one of the company’s flagship web-based grant application review system.
  • Offered solutions to both technical and non-technical end users .
  • Conducted pre-release testing on custom systems to assure adherence to user requirements.
  • Established and administered supporting training materials for the system in multiple formats.
  • Constantly monitored, tracked, updated, and closely allocated support requests.


Bachelor’s Degree in Computer Science
Lipscomb University, Nashville, TN

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