Customer Service Support Resume

Posted in Support Resume Examples

Mary Argueta

1059 Coal Street

Erie, PA 16501



Job Objective Seeking a position as Customer Service Support in an organization where I can apply my experience and efficiently contribute to the company’s growth.

Summary of Qualifications:

  • Experience in proper methods of effective telephone communications
  • Excellent phone and customer service skills
  • Excellent oral and written communication skills
  • Ability to maintain composure in stressful situations
  • Ability to work early shift with some scheduling flexibility
  • Excellent computer, communication and customer service skills
  • Strong organizational and analytical skills

Work Experience:

Customer Service Support, August 2005 – Present

Baker & Mckenzie, Erie, PA

  • Provided customer service and technical support to customer who called and requested assistance.
  • Interfaced with Field Service Technicians and Product Support Technicians to provide prompt repairs and installations and software upgrades.
  • Answered all telephone calls (incoming and inter-departmental) with courtesy, professionalism and helpfulness.
  • Maintained accurate and detailed information in the Service Desk Express database.
  • Researched, responded, and archived customer complaints and requests.
  • Ensured that all required personnel forms and paperwork are completed accurately in a timely manner.


Bachelor Degree in Customer Service Management, Cincinnati Christian University, Ohio, OH

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