Information Technology Support Resume

Posted in Support Resume Examples

Jay Williams

2820 Grim Avenue

San Diego, CA 92111



Job Objective Seeking a position as Information Technology Support in a stable company where I can use my skills to benefit the company.

Summary of Qualifications:

  • Profound knowledge of building, configuring, testing and troubleshooting of PCs and peripherals
  • Sound knowledge of corporate network security, firewall configuration and anti-virus software
  • Extensive programming knowledge of SQL, ASP, VB and VBA processes, .Net and FoxPro
  • Skilled with emerging software application trends and technologies
  • Proficient in windows Operating System, Microsoft Office Suite and Numara Track-It, Network architecture and design
  • Excellent interposal, communication and writing skills
  • Ability to work under pressure and independently

Work Experience:

Information Technology Support, August 2005 – Present

ManTech International, San Diego, CA

  • Maintained and enhanced existing Access and other database applications.
  • Provided technical support for the database environment.
  • Provided proper documentation in support of applications that can be used by the Information Technology staff.
  • Assisted management in decision-making on related projects.
  • Configured and deployed IT equipment lifting, moving and transporting when required.
  • Implemented and maintained standards for new technologies.
  • Provided technical guidance during all phases of the development processes.

Information Technology Support, May 2000 – July 2005

Zeiders Enterprises, San Diego, CA

  • Resolved and diagnosed hardware, software and network issues.
  • Performed data base analysis and structure queries (SQL, FoxPro).
  • Maintained compliance with all mandated technology-related security regulations.
  • Assisted with development of a technology disaster recovery plan.
  • Responsible for Training Clients on internally developed software.
  • Provided Helpdesk Support to users and managed work orders, processed via telephone, via email utilized tracking software.
  • Performed duties consistent with program and agency policies and procedures.


Bachelor Degree in Information Technology, College of Mount Saint Joseph, Ohio, OH

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