IT Desktop Support Resume

Posted in Support Resume Examples

Kitty Peters

260 Clement Street

Atlanta, GA 30303



Job Objective Seeking a position as IT Desktop Support in a reputable company that permits me to utilize my education and training for the development of the company.

Summary of Qualifications:

  • Remarkable experience in providing support to desktops and laptops
  • Familiarity with Windows Server, Unix platform, Lotus Notes, helpdesk software
  • Proficient with MS Office (Excel and Visio), Clearcase, SQL, testing, administration, querying and reporting
  • Ability to communicate solutions to both technical and non-technical customers
  • Ability to analyze and troubleshoot issues related to software and connectivity
  • Profound ability to interact with all levels of staff including senior management
  • Strong organizational and time management skills
  • Superb problem solving and customer service skills
  • Excellent oral and written communication skills

Work Experience:

IT Desktop Support, August 2005 – Present

Cybercoders, Atlanta, GA

  • Supported all Microsoft, third party and internally designed applications.
  • Facilitated to Install and repair all PC hardware, laptops and peripherals.
  • Worked with Desktop Engineers and generated and organized desktop images.
  • Ensured to review open problem tickets daily and follow up with open work orders.
  • Identified problems and passed on to appropriate area(s) of responsibility.

IT Desktop Support, May 2000 – July 2005

Teksystems, Atlanta, GA

  • Responded profoundly to second level technical support requests.
  • Prioritized research and resolved a variety of technical problems.
  • Monitored progress on issues to ensure timely resolution.
  • Troubleshot and resolved a variety of technical issues.
  • Provided immediate and long-term solutions to issues and anomalies.
  • Participated in 24/7 support and on-call rotation.


Associates Degree in Computer Science, Saint John Vianney College Seminary, Florida, FL

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  • March 1, 2020Create Date
  • March 1, 2020Last Updated

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