Java Production Support Resume

Posted in Support Resume Examples

Hilda Shaw

2350 Agriculture Lane

Fort Lauderdale, FL 33311



Job Objective Seeking a position as Java Production Support in an organization where I can apply my experience and efficiently contribute to the company’s growth.

Summary of Qualifications:

  • Remarkable Production Support experience in J2EE development environment
  • Proficient with HTML, XML, JSP, SOAP, MQSeries, Eclipse, J Unit, Spring and Hibernate frameworks
  • Skilled with Java Applications and Java-based automated testing tools
  • Proficient with SQL Server 2008/2005, Java J2EE (MDB, JMS, EJB, JSP, Servlets) and MySQL
  • Excellent problem analysis and solving skills
  • Profound ability to write and speak concisely and effectively
  • Proven ability to work independently and in a team environment

Work Experience:

Java Production Support, August 2005 – Present

Regal Computer Systems, Fort Lauderdale, FL

  • Responded to service tickets and service requests within established time-based requirements.
  • Coordinated with internal and external Client resources to isolate and troubleshoot issues resulting with service disruption and outage.
  • Researched and evaluated alternative solutions and made recommendations to obtain efficiencies and cost effective solutions.
  • Managed excellent relationships with IT Operations and business partners to optimize application performance and results.
  • Communicated effectively and timely with peers and management.

Java Production Support, May 2000 – July 2005

AETEA Information Technology, Fort Lauderdale, FL

  • Provided reviews, estimates for tickets ensuring quality and accuracy.
  • Managed all support activities adhering to technical, security and compliance standards.
  • Maintained appropriate software design, developments and documentations.
  • Provided hands-on technical governance on all aspects of production support.
  • Admitted responsibility for quality of deliverables adhering to technical standards.


Bachelor’s Degree in Computer Science, Wesley College, Delaware, DE

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