Production Support Resume

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Here is the Production Support Resume example:

Erick Carter

4538 Lighthouse Drive

Springfield, MO 65806

(555)-555-5555

[email]

Job Objective Seeking a position as Production Support in highly reputed and professional organization.

Summary of Qualifications:

Remarkable experience in trouble-shooting and repairing complex mechanical equipment
Skilled in monitoring and fixing electric and mechanical issue in a production environment
In depth knowledge of Microsoft Office suite and standard business applications
Ability to build and enhance Customer relationships
Sound knowledge of application testing principles, and configuration management processes
Excellent problem solving and critical analysis skills
Strong written and verbal communication skills
Great ability to classify technical problem over phone and formulate a solution

Work Experience:

Production Support, August 2005 – Present

Time Warner, Springfield, MO

Provided in-depth analysis to resolve production and application issues.
Provided a concrete explanation of resolutions to issues, inquiries and requests.
Managed to works in group and independently on side projects.
Provided feedback and developed production support standards and policies.
Analyzed production support related issues, inquiries and requests.

Production Support, May 2000 – July 2005

Cox Communications, Springfield, MO

Troubleshot problems involving timeliness of services.
Communicated technical and non-technical information.
Provided production support by documenting tickets and communicating with customer and vendor.
Resolved system issues on own and collaborated with IT team members.
Supported tactical and strategic goals of the IT Production Support Team.
Ensured compliance with structured Project Delivery Process.

Education

Bachelor’s Degree in Information Technology, Garrett-Evangelical Theological Seminary, Illinois, IL