Desktop Support Technician Resume

Posted in Technician Resume Examples

Stephanie Ross

1213 Columbia Road 61

Charlottesville, VA, 22901



Objective Secure a challenging position as a Desktop Support Technician in a growing organization.

Summary of Skills:

  • Sound knowledge of operating systems ( Windows versions, MAC, Linux)
  • Able to set up local and WAN networks as per the need of the particular group of users
  • Proficient in Microsoft Office Suite (Excel, Microsoft Power Point, Microsoft access)
  • Ability to communicate technical solutions to non-technical users

Work Experience:

Desktop Support Technician, August 2005 to till date

World IT Solutions, Charlottesville, VA

  • Provided technical assistance on WAN via face-to-face and telephone contact on both computer and Macintosh systems.
  • Provided advanced technological assistance to attend incoming calls by using IT Helpdesk handset or remote desktop assistance.
  • Configured, formatted and maintained PC desktops, laptops, local printers, peripheral devices, and associated software.
  • Resolved technically oriented user problems.
  • Liaised with appropriate users and IT staff regarding resolutions.
  • Performed product hardware, software and services evaluations and repaired and replaced hardware and software.

Desktop Support Technician, May 2000 to July 2005

MissionStaff, Charlottesville, VA

  • Installed, examined and troubleshot computer hardware and updated software.
  • Performed hardware and software maintenance duties and other activities.
  • Utilized call tracking system to update, track and shut helpdesk calls.
  • Provided basic application and software guidance to the customers.
  • Configured, installed and maintained network printers.
  • Setup print server and ensured connectivity with end-users.
  • Resolved hardware failures and configured printer settings.


Bachelor’s Degree in Computer Science, University of Cincinnati, Cincinnati, OH

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  • March 1, 2020Create Date
  • March 1, 2020Last Updated

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