Experienced Field Technician Resume Example

Edward Brown

250 Bassett Court,

Chicago Park, CA, 95712

(555)-555-5555

[email]

Summary

A professional field technician with proven experience in technical and customer support service; has vast knowledge in application system programming, diagnosis and development; can render work beyond office hours and can manage time wisely; results-oriented and passionate; with a driven spirit and optimism.

Professional Experience:

Field Technician February 2006 – Present

United Parcel Services, Sandy Springs, Georgia

Responsibilities:

• Installed and upgraded hardware and software installations for online professional access.
• Resolved software upgrades for bugs and glitches.
• Installed and maintained all hardware and software-related system.
• Repaired and maintained online UPS systems.
• Installed, performed troubleshooting and repaired imported Uninterruptible Power Supplies (UPS).

Field Technician May 2001 – January 2006

United Technologies Corporation, Hartford, Connecticut

Responsibilities:

• Provided software, hardware and operational support to ensure minimal down time and maximum staff productivity.
• Installed and maintained computer systems including software and hardware components.
• Installed and tested network infrastructure equipment including switches, routers, servers and structured cabling systems.
• Resolved malfunctions and problems via upgrade, modification, repair and external support assistance.
• Analyzed problems reported through 24×7 Hotlines, Online Customer Technical Support (CTS) systems and remote access.

Field Service Technician February 2000 – May 2001

Vocera Communications, San Jose, California

Responsibilities:

• Installed and upgraded hardware and software installations for online professional access.
• Resolved software upgrades for bugs and glitches.
• Installed and maintained all hardware and software-related system.
• Repaired and maintained online UPS systems.
• Installed, performed troubleshooting and repaired imported Uninterruptible Power Supplies (UPS).

Field Technician May 2001 – January 2006

United Technologies Corporation, Hartford, Connecticut

Education

1998 – 2000 Masters in Engineering

Massachusetts Institute of Technology, MA

1994 – 1998 Bachelor of Science in Computer Engineering

Massachusetts Institute of Technology, MA

Skills:

• Proficiency and expertise in using VAX and UNIX OS
• Proficiency in both written and verbal communications
• Experience with T-SQL and LINQ
• Expertise with .NET, C# and design patterns
• Proficiency in Microsoft Word, Access and Excel (spreadsheets and report generation)
• Effective time-management skills

Awards and Affiliations

Dean’s Lister, Massachusetts Institute of Technology, Batch 1998