Help Desk Technician Resume

Posted in Technician Resume Examples

Stephanie Ross

1213 Columbia Road 61

Charlottesville, VA, 22901



Objective To Secure a challenging position as a Help Desk Technician in a growing organization.

Summary of Skills:

  • Functional knowledge of I Series and AS400 application system
  • Operational knowledge of PC and LAN systems
  • Excellent ability to type, fax and answer phone
  • Amazing ability to learn quickly and work independently
  • Strong written and spoken communication skills
  • Great ability to converse clearly and effectively
  • Profound ability to maintain and establish superior working relations

Work Experience:

Help Desk Technician, August 2005 to till date

Scottrade, Inc, Charlottesville, VA

  • Resolved customers’ computer-related problems by providing technical support.
  • Enrolled tickets into identify tracking system.
  • Ensured that provided data was accurate and in chronological sequence.
  • Provided technical guidance and assistance to end-users.
  • Tested, maintained and operated PC and LAN systems.
  • Supervised product quality, security and conformity necessities for assigned areas.
  • Analyzed the effect of atmosphere on the systems.
  • Ensured that customers’ were provided resolution on each problem on time.

Help Desk Technician, May 2000 to July 2005

CDI, Charlottesville, VA

  • Researched and provided resolution on all incoming requests.
  • Resolved basic issues such as system password recovery and accessing other software.
  • Utilized and provided technical staff timely to achieve goals and tasks.
  • Reported daily status of issues to supervisor.
  • Maintained a high level of professionalism and kept an account of daily actions.
  • Facilitated polling and posting as scheduled for timely transfer of data to all network systems.
  • Ensured a high level of iSeries and AS400 application system availability and production processing.
  • Kept abreast of new technology systems, methods and platforms.


Associate Degree in Occupational Technology, University of Cincinnati, Cincinnati, OH

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