Front Desk Officer Resume

Frances Rojas

2634 Clay Street

Indianapolis, IN 46254



Job Objective Front Desk Officer seeking position with organization that has the potential for career growth possibilities.

Highlights of Qualifications:

  • Familiar with scheduling patients on a computerized system
  • Knowledge of insurance verification and collection of co-payments
  • Strong working knowledge of computer
  • Ability to work for long time
  • Excellent communication skills
  • Superb ability to work independently

Professional Experience:

Front Desk Officer

Starwood Hotels, Indianapolis, IN

August 2005 – Present

  • Registered and assigned rooms to guests as per quoted rates.
  • Coordinated between the Front Desk and the Housekeeping Department.
  • Ensured correct charges and credits are posted to the corresponding guest folio.
  • Ensured all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
  • Responded to guest inquiries efficiently and appropriately.
  • Provided administrative, reception and program support to management and staff.

Front Desk Officer

Hilton Hotels Corporation, Indianapolis, IN

May 2000 – July 2005

  • Managed incoming and out going calls through EPBAX.
  • Provided necessary supports to visitors at Reception Desk.
  • Managed incoming and out going couriers.
  • Arranged meetings and conferences during client visit
  • Supervised housekeeping services, cafeteria and food management services
  • Managed all day to day operations of facility and transport of visitors and guests


Associate Degree in Hospitality Management

Mercer County Community College, Trenton, NJ

  • 1.0.0Version
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  • March 1, 2020Create Date
  • March 1, 2020Last Updated

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