Patient Account Specialist Resume

Christina Ward

451 Kooter Lane

Oakboro, NC 28129



Job Objective To use my skills and abilities to obtain a position within an organization as a Patient Account Specialist in my chosen field. Years of education and experience can help better the company as well.

Highlights of Qualifications:

  • Admirable experience in managing all medical bills in physician office
  • Thorough knowledge of medical terminology
  • Operational knowledge of basic accounting and Microsoft Windows
  • Immense ability to resolve all insurance companies issues
  • Exceptional ability to maintain professional relations with insurance companies and patients
  • Amazing communication skills in both oral and written forms
  • Skilled to work on automated billing system
  • Proficient in CRT skills

Professional Experience:

Patient Account Specialist

MedExpress Urgent Care, Oakboro, NC

May 2006 – Present

  • Monitored all billing related problems and managed collection process.
  • Managed all billing queries for all assigned carriers.
  • Evaluated data and corrected all errors to ensure appropriate billing and coding.
  • Maintained records of patient charts and demographics.
  • Assisted patients in insurance related queries or referred it to appropriate department.
  • Analyzed processes and recommended changes to improve efficiency of work.
  • Prepared patient account refunds and collection accounts for same.
  • Reviewed data on everyday basis and maintained records of account receivable.

Patient Account Specialist

St. Johns Mercy Health Care, Oakboro, NC

March 2003 – April 2006

  • Performed audit on patient’s accounts and ensured accuracy on same.
  • Monitored all accounts and arranged payment schedule according to client requirement.
  • Managed insurance billing and ensured payment receipts dispatched and received.
  • Investigated all billing complaints and evaluated credit balance report in case of refund.
  • Coordinated with collection agency and updated all records.
  • Ensured accuracy in all accounts and identified problems if any.


High School Diploma

Paul T. Albert Memorial School, Tununak, AK

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  • March 1, 2020Create Date
  • March 1, 2020Last Updated

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