Shift Leader Resume

Mark Flowers

785 Edgewood Avenue

Fresno, CA 93722



Job Objective To be given the opportunity to obtain a Shift Leader position in which to contribute my skills and experience to aid in the overall success of company.

Highlights of Qualifications:

  • Proficient with spreadsheet, word processing, email and Internet software
  • Ability to prioritize, plan and coordinate work activities for the entire staff
  • Ability to direct all staff and clients within their shift
  • Strong time management and organizational skills
  • Excellent customer service, organizational, public speaking and written and verbal communication skills

Professional Experience:

Shift Leader, August 2005 – Present

Dunkin’ Donuts, Fresno, CA

  • Acknowledged all guests with a friendly smile and responded to their needs and special requests.
  • Empowered the team to satisfy guests and resolved problems.
  • Recognized crew members for their efforts and contributions during the shift.
  • Helped in product promotions including sampling and ensured crew can properly describe and prepare all promotional products.
  • Provided feedback, information and suggestions to Restaurant Manager.
  • Ensured the shift is properly staffed and the team is properly deployed to meet standards and goals.

Shift Leader, May 2000 – July 2005

Weigel Stores Inc, Fresno, CA

  • Assisted in developing a staff work schedule.
  • Overseen the program operations within their shift.
  • Directed all staff and clients within their shift.
  • Participated in client intake and assessment interviews.
  • Approved and disapproved any staff work schedule changes.
  • Adhered to agency and program policy and procedure manual.
  • Ensured compliance to state licensing standards as well as funding source guidelines.


HIgh School Diploma, Monte Vista High School, Danville, CA

  • 1.0.0Version
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  • March 1, 2020Create Date
  • March 1, 2020Last Updated

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