Bank Collector Resume

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Here is the Bank Collector Resume example:

Anthony Burnam

832 Kinney Street

Springfield, MA 1115

(555)-555-5555

[email]

Job Objective A highly competent Bank Collector seeking a job within your Bank where I can put in maximum efforts and contribute to the overall development.

Highlights of Qualifications:

Strong experience in providing customer service in the banking environment
Sound knowledge of state regulations and FDCPA
Exceptional knowledge of loan collection procedures and policies
Profound ability to resolve all banking related queries of customers
Immense ability to interpret information effectively
Ability to resolve all customer related issues
Ability to handle high call volumein a timely manner
Proficient with Microsoft Office applications
Familiarity with account service procedures, fair debt collection practices, loan collection policies and procedures

Professional Experience:

Bank Collector

TCF Bank, Springfield, MA

August 2007 – Present

Responsibilities:

Administered and documented customer account maintenance requests.
Monitored all inbound and outbound calls for bank.
Managed all urgent payment options for credit cards and account dues.
Maintained document for all account activities through appropriate logging.
Developed effective collection module for all bank representatives.
Ensured achievement of all departmental objectives.
Assisted in negations for terms as per departmental guidelines.
Coordinated with customers to resolve all delinquent issues.

Bank Collector

Bank Of America, Springfield, MA

May 2004 – July 2007

Responsibilities:

Coordinated with customers and informed about any delinquencies in account.
Analyzed customer issues and recommends appropriate resolution.
Monitored customer requests and assisted in lending of funds as per bank regulations.
Performed research for credit reports of customers and performed analysis.
Documented all activities.
Provide assistance to borrowers for loss mitigation processes.
Analyzed issues and if required escalated it to management.
Maintained updated knowledge of all banking policies and procedures.

Education

Bachelor’s Degree in Finance

Beloit College, Beloit, WI