Lead Teller Resume

Florence Larson

2335 Virgil Street

Pensacola, FL 32501

(555)-555-5555

[email]

Job Objective To obtain a Lead Teller position that will allow me to utilize my skills and has potential for growth.

Summary of Qualifications:

• Excellent knowledge of retail and Consumer Banking operations
• Superior communication and organizational skills
• Ability to operate CRT, teller machine, and 10-key calculator
• Excellent math and basic computer skills
• Remarkable ability to effectively supervise, coach, train and inspire team members to excel
• Excellent customer service skills
• Proven ability to recognize and respond to sales opportunities

Work Experience:

Lead Teller, May 2004 – Present

Moon, Pensacola, FL

• Assisted Tellers with out-of-balance reconciliations ensuring appropriate corrections are made.
• Handled Performance Management cycle for all Tellers.
• Informed and updated team about all operational, procedural and policy changes.
• Identified red flags to detect fraud and prevent losses to the Bank.
• Ensured all transactions performed are in accordance with established policies and procedures.
• Assisted with teller work schedules, enforcing teller policies and procedures.
• Participated in job specific training, and other various required bank training programs.

Lead Teller, March 2002 – April 2004

L&K, Pensacola, FL

• Prepared weekly Teller work schedules and all work assignments to ensure all time periods are covered.
• Prepared daily totals and corresponding tickets for batch transactions.
• Monitored and maintained an adequate supply of currency and coin’s.
• Balanced cash drawer according to established schedule and performance standards.
• Handled customer inquiries regarding basic account information.
• Provided back up for Personal Banker during peak periods.
• Participated in the Customer Relationship Profitability Management program (CRPM).

Education

Associate Degree in Business, Franciscan University of Steubenville, Ohio, OH