Bank Service Manager Resume

Carmine Haines

4569 Freedom Lane

Mokelumne Hill, CA 95245

(555)-555-5555

[email]

Job Objective To secure a position with a reputable company in which to exercise my knowledge and training as a Bank Service Manager.

Highlights of Qualifications:

• Admirable experience in managing work of retail commercial banking environment
• Profound knowledge of bank operations and products
• Huge knowledge of bank audit policies and procedures
• Remarkable ability to maintain all bank information confidential
• Deep ability to interpret bank policies and procedures according to federal and state laws
• Good understanding of Bank established policies and procedures
• Wide knowledge of business deposit and loan products and processes
• Ability to manage time and pressure effectively to insure no loss of efficiency

Professional Experience:

Bank Service Manager

TD Ameritrade, Mokelumne Hill, CA

October 2008 – Present

• Coordinated with various teams and supervised daily cash and teller functions and ensured accuracy in it.
• Provided financial advice to customers and maintained knowledge on various products.
• Assisted Manager in training and sales initiatives to improve effectiveness of employees.
• Implemented sales process with assistance from bank manager and managed all teller operations.
• Planned goals for banks and developed strategies for each branch.
• Participated in various meetings and conducted periodic sales for same.
• Inspected various operations by performing spot checks and performing audits for branches.
• Ensured compliance to all bank policies and procedures and documented same.

Senior Customer Service Supervisor

First American Financial Corporation, Mokelumne Hill, CA

August 2003 – September 2008

• Monitored everyday work of various customer service representatives.
• Provided on job training to juniors and assisted in resolving all problems.
• Performed audit control on all quality control standards and programs in compliance with banking regulations.
• Analyzed data, identified trends and provided all findings to management.
• Trained staff to provide optimal customer services and performed regular checks on staff to ensure compliance to bank policies.
• Maintained records of teller balances and differences accurately.

Lead Customer Service Representative

Osram Sylvania, Mokelumne Hill, CA

May 1998 – July 2003

• Managed everyday activities for office such as account transactions and correspondence with customers.
• Monitored cash transaction for banks such as credit handovers and prepared cash shipments records.
• Maintained good working relationship with customers and ensured satisfaction with work.
• Updated knowledge on all new product line and services offered by bank to facilitate bank goals.
• Assisted customers with opening new accounts and safe deposit boxes.
• Coordinated with customers and resolved all complex problems.

Education

Bachelor’s Degree in Business Administration

Harding University, Searcy, AR