Root Cause Analyst Resume

Paul Hendey

5821 S Mayfield Ave

Chicago, IL 60652



Job Objective Root Cause Analyst position where I can effectively utilize my skills and expertise.

Highlights of Qualifications:

  • Sound knowledge of subsurface rod pump lift systems
  • Excellent written and oral communication skills
  • Profound knowledge of Root Cause Analysis and Problem Management
  • Excellent analytical and critical thinking skills
  • Familiar with ISP, telecoms and wireless environment

Professional Experience:

Root Cause Analyst

Bank of America Corp., Chicago, IL

August 2005 – Present

  • Investigated problems through to resolution.
  • Interacted effectively with teams from various disciplines to find the resolution of problems.
  • Generated in-depth Root Cause Analysis reports in relation to critical network events.
  • Maintained tasks related to problem tickets.
  • Maintained process documentation and templates associated with the role.

Root Cause Analyst

AMERIGROUP Corporation, Chicago, IL

May 2000 – July 2005

  • Implemented and executed training plans, working through each departmental manager.
  • Analyzed and determined business requirements and objectives towards determining the optimal configuration of the requirements.
  • Recommended and suggested improvements to existing procedures.
  • Performed and conducted complex data modeling and database design with minimal oversight.


Bachelor degrees in Computer Sciences

University of Chicago, Chicago, IL

  • 1.0.0Version
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  • March 1, 2020Create Date
  • March 1, 2020Last Updated

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