Apple Mac Support Resume

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Here is the Apple Mac Support Resume example:

Carl Brode

3809 Jett Lane

El Segundo, CA 90245

(555)-555-5555

[email]

Job Objective Seeking a position as Apple Mac Support in a reputed organization where I can utilize my knowledge and experience.

Summary of Qualifications:

Sound knowledge of Mac OSX
Extensive knowledge of Apple server technologies including Open Directory, Portable Homes, Network Homes, XSAN and SUS
In-depth knowledge of Casper Suite, Extensis Portfolio, FileMakerPro server and QLA
Excellent written and oral communication skills
Deep knowledge of networking technologies and protocols
Ability to communicate effectively both verbally and in writing
Good judgment, problem-solving, and decision-making skills

Work Experience:

Apple Mac Support, August 2005 – Present

Apple – Santa Clara Valley, CA

Handled daily help desk tickets from call placement to problem resolution to follow-up.
Developed new systems to further simplify and organize various company processes.
Organized and followed company documentation policies exactly whenever changes are made.
Evaluated and installed new software packages to support Creative Services group.
Maintained department records pertaining to all hardware, software and network changes.
Defined standards for desktop and laptops, OS, applications, licensing, patches, security, virus software, deployments and imaging.

Education

Bachelors Degree in Networking Security, William Carey College, Mississippi, MS