Application Support Manager Resume

When writing a Application Support Manager Resume remember to include your relevant work history and skills according to the job you are applying for. Whether you're seeking an entry-level position or have been in your career for a few years, exposing your relevant achievements in your resume can allow you to stand out and get that job interview.

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Here is the Application Support Manager Resume example:

Geoffrey Tharp

2352 Hedge Street

Bedminster, NJ 7921

(555)-555-5555

[email]

Job Objective Long time Application Support Manager seeks position with your company where I can work with others who have the same drive and integrity that I would bring to the job.

Highlights of Qualifications:

Experience in providing production support, developing business software and managing various projects and vendors
Profound knowledge of developing procedures for operations
Outstanding knowledge of SQL Server and shell scripts
Immense ability to adapt to new shell scripts
Wide knowledge of data warehouse technology, Visual Basic and Java Scripting
Familiarity with Linux, Solaris, Oracle and Sybase
Ability to interpret complex systems
Ability to identify problems in workflows and business processes
Ability to perform troubleshoot on various application deployment

Professional Experience:

Application Support Manager

Application Security, Inc., Bedminster, NJ

October 2008 – Present

Performed troubleshoot on systems on a regular basis and ensured resolution of all client problems.
Monitored client issues and escalated matters when required.
Analyzed processes and applied various software upgrades to systems when required.
Developed various process and procedures for internal and external clients.
Managed all operational and technical areas of projects and coordinated with clients on same.
Maintained effective working relationships with third party vendors.
Prepared presentations for internal and external clients.
Provided training to technical support team.

Application Support Analyst

Batteries Plus, Bedminster, NJ

May 1998 – July 2003

Performed troubleshoot on various product issues.
Developed and maintained key metrics and ensured revenue generation for organization.
Designed metric dashboard and managed real time availability of various products,
Analyzed software development lifecycle and recommended new technology products.
Maintained all phases of software development lifecycle and evaluated all new features.
Prepared various product support tools and monitored development.

Application Support Specialist

Pfizer Inc., Bedminster, NJ

August 2003 – September 2008

Coordinated with co workers and administered effective working of student information system.
Assisted staff and prepared reports on projects status and requirements.
Developed and maintained reports on Cognos ReportNet.
Performed troubleshoot on systems and used resources to resolve issues.
Provided support to teachers and other staff members.

Education

Bachelor’s Degree in Human Resources

Huston-Tillotson University, Austin, TX