Domain Expert Resume

Timothy Rooker

3869 Randolph Street

Cambridge, MA 2142



Job Objective To obtain the job of Domain Expert in which my skills, passion and experience will be fully utilized.

Highlights of Qualifications:

  • Strong experience in providing customer support for domain
  • Outstanding knowledge of QARA process and Agfa support
  • Ability to develop and monitor projects
  • Ability to maintain knowledge of all cyber activities
  • Ability to communicate with all client
  • Ability to prepared strategic reports for clients
  • Proficient with Java, JSPs, J2EE framework, Spring, JBoss, and JMS
  • Solid understanding of digital imaging and RIS systems

Professional Experience:

Domain Expert

Agfa-Gevaert Group, Cambridge, MA

August 2007 – Present


  • Maintained record of all incoming requests for customer support.
  • Assisted to collect all customer information and provided efficient resolution.
  • Monitored all cases and resolutions as per SLA requirements.
  • Provided technical support to all high profile and crisis management situations.
  • Participated in all third party and Agfa training programs.
  • Recommended improvements to customer’s issues through incident management process.
  • Analyzed all incidents and escalated issues if required to resolve issues.
  • Translated all technical information for customers.

Domain Expert

Resolvit, LLC, Cambridge, MA

May 2004 – July 2007


  • Maintained list of all best practices for efficient e-service delivery.
  • Monitored progress of delivery systems and development strategies for providers.
  • Developed various e-services in coordination with Union Information Service centers.
  • Documented draft system for development guidelines.
  • Provided support to all development services for internet and mobile platforms.
  • Assisted all domain specialists to implement support services for e-services.
  • Maintained BPR expertise to develop business process for domain.


Master’s Degree in Software Engineering

Alaska Pacific University, Anchorage, AK

Bachelor’s Degree in Software Engineering

Baldwin-Wallace College, Berea, OH

  • 1.0.0Version
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  • March 1, 2020Create Date
  • March 1, 2020Last Updated

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