IVR Developer Resume
Here is the IVR Developer Resume example:
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Vast technical knowledge of Genesys tools:
Immensely talented to implement programming concepts using:
Adept in utilizing Avaya tools like:
Proficient with database administration using:
Quick and brilliant with version control tools:
High technical expertise in administering telecom technologies:
Efficient in using reporting tools:
Strong capabilities to:
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Relevant Experience | |||||||||||
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Educational Background | |||||||||||
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Professional Certification | |||||||||||
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Karen Lessman
1293 Church Street
New York, NY 10013
(555)-555-5555
[email]
Job Objective To obtain a positon as an IVR Developer and utilize my knowledge, skills and experience.
Work Experience:
IVR Developer, July 2006 – Present
Swiss, Inc., New York, NY
- Managed to deploy all phases of speech applications.
- Analyzed speech applications and created detailed specification document.
- Created state-of-the art Voice User Interface (VUI).
- Scripted speech application codes and speech recognition grammars.
- Configured Speech Servers and supported speech application deployment.
- Ensured to tune speech applications.
IVR Developer, May 2002 – June 2006
Aqua Corporation, New York, NY
- Managed to tune grammars using internal and external tools.
- Provided IVR Programming and Development.
- Administered multi-platform and highly networked computing facility.
- Analyzed customer’s issues and resolved or ensure appropriate follow up.
- Provided technical expertise in planning and administration.
- Monitored performance of system hardware, network, and applications on daily basis.
Summary of Qualifications:
- Profound knowledge of T1 interfaces with Call center technology
- Proficient with Nortel IVR programming, Periphonics MPS 500/1000 IVR platform
- Expert in Java, JSP, Tomcat, VXML, JavaScript, C# and.Net programming
- In-depth working knowledge of Speech Recognition and Text-to-Speech applications
- Skilled in testing and debugging of the IVR application
- Excellent analytical and problem resolution skills
- Effective communication skills
Education
Bachelor’s Degree in Computer Information Systems, Kuyper College, Michigan, MI
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- March 1, 2024Create Date
- March 1, 2024Last Updated
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