Software Support Resume

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Here is the Software Support Resume example:

Anne Salazar

375 Raver Croft Drive

Sunbright, TN 37872

(555)-555-5555

[email]

Job Objective To secure the position of Software Support in a reputable company that will allow me to utilize acquired.

Summary of Qualifications:

Remarkable experience in technical support and customer service to complex software applications
Familiarity with PC & Web-based software applications, Windows 2003/2008, XP/Vista operating systems
Proficient with Microsoft Office products , Microsoft SQL Server, Oracle, and IBM DB2
Strong technical and excellent organizational and time management skills
Superior software application installation and troubleshooting skills
Excellent communication time management skills
Highly motivated to achieve client satisfaction
Profound ability to interpret, analyze and troubleshoot technical problems
Proven ability to prioritize and manage multiple tasks simultaneously

Work Experience:

Software Support, August 2005 – Present

Rockwell Automation, Sunbright, TN

Conducted research and troubleshot complex and advanced inquiries.
Interacted with external clients and teams to carry out client-specific responsibilities.
Monitored the effectiveness of problem resolution.
Assisted with software implementation work.
Interacted with database administrators to identify and correct issues.

Software Support, May 2000 – July 2005

Weatherford International, Sunbright, TN

Participated in the development and implementation of trouble handling procedures.
Ensured the highest levels of customer satisfaction.
Responded to support requests in person and via telephone and email.
Maintained a knowledge base for support tickets and standard procedures.
Identified potential future issues based on past and present system performance.
Provided technical assistance and training to clients.

Education

Bachelors Degree in Computer Science, Menlo College, California, CA