Software Support Resume

Anne Salazar

375 Raver Croft Drive

Sunbright, TN 37872



Job Objective To secure the position of Software Support in a reputable company that will allow me to utilize acquired.

Summary of Qualifications:

  • Remarkable experience in technical support and customer service to complex software applications
  • Familiarity with PC & Web-based software applications, Windows 2003/2008, XP/Vista operating systems
  • Proficient with Microsoft Office products , Microsoft SQL Server, Oracle, and IBM DB2
  • Strong technical and excellent organizational and time management skills
  • Superior software application installation and troubleshooting skills
  • Excellent communication time management skills
  • Highly motivated to achieve client satisfaction
  • Profound ability to interpret, analyze and troubleshoot technical problems
  • Proven ability to prioritize and manage multiple tasks simultaneously

Work Experience:

Software Support, August 2005 – Present

Rockwell Automation, Sunbright, TN

  • Conducted research and troubleshot complex and advanced inquiries.
  • Interacted with external clients and teams to carry out client-specific responsibilities.
  • Monitored the effectiveness of problem resolution.
  • Assisted with software implementation work.
  • Interacted with database administrators to identify and correct issues.

Software Support, May 2000 – July 2005

Weatherford International, Sunbright, TN

  • Participated in the development and implementation of trouble handling procedures.
  • Ensured the highest levels of customer satisfaction.
  • Responded to support requests in person and via telephone and email.
  • Maintained a knowledge base for support tickets and standard procedures.
  • Identified potential future issues based on past and present system performance.
  • Provided technical assistance and training to clients.


Bachelors Degree in Computer Science, Menlo College, California, CA

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  • March 1, 2020Create Date
  • March 1, 2020Last Updated

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