Customer Account Representative Resume

Phillip Graves

3617 Tavern Place

Englewood CO 80112

(555)-555-5555

[email]

Job Objective To obtain a Customer Account Representative position with established firm in which to utilize my experience and past training in this field.

Highlights of Qualifications:

  • Experience with CRM application within a SAP environment
  • Abiltiy to update and extract accurate customer account information from computer applications
  • Proficient with SAP, Oracle and PeopleSoft
  • Abiltiy to reach team and organizational goals as well as multi task
  • Ability to answer high volume phone calls
  • Ability to maintain accuracy while providing efficient and quick completion
  • Efficiently capable of handling changes and manage timely decisions
  • Solid work ethics and capable oral and written communication skills

Professional Experience:

Customer Account Representative

Allied Electronics Inc., Englewood CO

November 2006 – Present

  • Supported with exceptional customer service and handled calls and queries from internal and external customers.
  • Managed requests for details and communication.
  • Coordinated with customers and assured all orders met company rules.
  • Coordinated between customers, Logistics, Transportation and Sales.
  • Handled customer orders of all Company products and acted as backup within customer service department.

Customer Account Representative

FrontRange Solutions,Inc., Englewood CO

February 2001 – October 2006

  • Nurtured customer relationships and extended account services.
  • Provided accurate information on the product line, handled all customer queries and solved client return requests.
  • Maintained account updates.
  • Handled all customer disputes and queries.
  • Managed work efficiently during high call volume hours.

Education

Bachelor’s Degree In Finance

South College, Knoxville, TN


John Mccray

1177 Park Street

Oakland, CA 94612

(555)-555-5555

[email]

Job Objective To secure the position of Account Representative in a reputable company that will allow me to utilize acquired skills and experience.

Highlights of Qualifications:

  • Remarkable experience in customer service and accounting practices employed by various clients
  • Ability to develop effective sales plan to grow business
  • Broad knowledge of sales techniques and strong human relations
  • Wide knowledge of accounting, collections, and financial processes
  • Ability to handle and balance large sums of money
  • Ability to leverage relationships to accomplish sales and profitability goals
  • Proven track record with meeting and achieving monthly quotas
  • Extensive knowledge of outside sales processes

Professional Experience:

Account Representative

Adams Campbell Company, Oakland, CA

August 2005 – Present

Responsibilities:

  • Monitored overdue account balance.
  • Evaluated underpaid claims and analyzed payment information adjustments.
  • Handled customer inquiries and analyzed customer’s accounts.
  • Coordinated collection agency communication.
  • Corresponded with department supervisor and resubmitted bills as required.

Account Representative

Great American Insurance Group, Oakland, CA

May 2000 – July 2005

Responsibilities:

  • Established customer needs and coordinated technical and engineering services.
  • Acted as liaison between customer and company.
  • Executed cold calls and outlined target lists.
  • Handled customer proposals and gathered information on competitor activities.
  • Aided outlining of bids and competitive analysis.
  • Developed local rental market.
  • Formulated variety of reports.

Education

Bachelor’s Degree in Accounts

Lake Superior College, Duluth, MN

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  • March 1, 2020Create Date
  • March 1, 2020Last Updated

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