Airline Customer Service Agent Resume

Peter Bernard

11138 Yellowwood Ln

Monroe, MI 48161


Job Objective Seeking an Airline Customer Service Agent position that offers an immediate challenge, career opportunity, and advancement.

Work Experience:

Airline Customer Service Agent, May 2004 – Present

Aerotek Aviation, Monroe, MI

  • Directed aircraft movement to and from proper parking locations.
  • Provided food supply for all flights.
  • Assisted airline team regarding safe and consistent operation.
  • Generated flight reservations using airlines’ computer system and issued airline tickets and boarding passes.
  • Managed to make various informational announcements (PA).
  • Calculated airplane load and coordinated operations as required.

Airline Customer Service Agent, March 2002– April 2004

Piedmont Airlines, Inc., Monroe, MI

  • Marshaled aircrafts in and out of the ramp area and serviced aircrafts.
  • Loaded and transported baggage, goods, cookery and cleaning.
  • Greeted and assisted passengers in boarding flight.
  • Escorted passengers and disable customers friendly.
  • Directed passengers to and from the aircraft.

Summary of Qualifications:

  • In-depth knowledge of Airline ticketing and booking reservations
  • Proficient in Microsoft Office, internet, web-based applications
  • Amazing ability to handle complex transactional and poignant customer situations effectively
  • Ability to interpret documents, and write routine correspondence
  • Outstanding ability to work for long durations
  • Strong communication skills
  • Ability to work directly with customers
  • Excellent typing and data entry skills


Associate Degree in Public Relations, Suffolk County Community College, Selden, NY

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