Customer Service Analyst Resume

David Harmer

4620 N Western Ave

Atlanta, GA 30315

(555)-555-5555

[email]

Job Objective To obtain a challenging Customer Service Analyst position in a well reputed organization.

Highlights of Qualifications:

• A great deal of experience in identifying problems arising from client relation issues
• Excellent technical knowledge to ensure accurate call details can be taken and the call either resolved
• Ability to work alone and under pressure
• Ability to work within team and individual measured targets
• Ability to handle and effectively resolve client problems
• Excellent verbal and written communication skills
• Strong attention to detail with excellent organization skills

Professional Experience:

Customer Service Analyst, August 2005 – Present

CSE Insurance, Atlanta, GA

• Resolved and attended service needs, questions and complaints by telephone and written correspondence.
• Provided personable, professional and courteous service within department time standards.
• Applied conservation of policies when surrender requested by offering applicable options.
• Documented all objective pertinent facts and information for future reference.
• Assisted and walk-in clients with premium payments and maintained balances cashbox at end of day.
• Contacted clients to conduct conservation efforts on overdue policies.
• Retained current customers by offering all payment options.

Customer Service Analyst, May 2000 – July 2005

Mansfield Oil, Atlanta, GA

• Received and collected department invoices from the communities, vendors or corporate.
• Entered invoices into the A/P software system, audits work and approved invoices for payment.
• Responded and attended telephone inquiries from vendors, field, and corporate office about invoice payment and coding.
• Researched and examined accounts with vendors, looking for over and under payments.
• Prioritized and performed processing of invoices requiring immediate attention, including utilities, expense reports, resident refunds, and phone bills.

Education

Bachelor’s Degree in Management, University of California, Berkeley, CA