Assistant Front Office Manager Resume

Erlinda Sweet

2885 Geneva Street

Corona, NY 11368



Job Objective To enhance my skills and further my career by filling the position of Assistant Front Office Manager in well-established organization.

Highlights of Qualifications:

  • Huge experience in managing hotel operations
  • Deep knowledge of various hotel departments
  • Remarkable ability to resolve problems with standardized solutions
  • Exceptional ability to work on weekends and extra hours
  • Skilled to use basic math in various operations
  • Ability to read and comprehend simple instructions and memos
  • Familiarity in writing reports and all business correspondence
  • Ability to compute rate, ration, and percent
  • Proficient in interpreting oral and written instructions

Professional Experience:

Assistant Front Office Manager

Omni Hotels, Corona, NY

October 2008 – Present

  • Monitored guest requests and resolved all complaints received to maintain customer satisfaction.
  • Developed and managed all guest rooming procedures.
  • Ensured compliance to all hotel cashier and credit policies.
  • Analyzed credit limit report on everyday basis and ensured timely payments for all.
  • Ensured optimal levels of customer satisfaction and communicated with guest on same.
  • Hired and interviewed various personnel for guest services staff.
  • Administered occupancy status for all rooms.
  • Performed troubleshoot on various administrative systems such as call accounting and key encoding for guests.

Front Office Supervisor

Morgans Hotel Group, Corona, NY

August 2003 – September 2008

  • Supervised working of front office staff and assisted in registration of hotel guests.
  • Monitored all guest complaints and managed all front desk agents.
  • Trained all front desk members, concierge and guest service team in all activities.
  • Coordinated with various departments and ensured scheduled room changes.
  • Performed and ensured efficient prices of all express check outs.
  • Assisted front desk and prepared hotel for sold out nights.

Front Desk Clerk

Grand Hotels, Corona, NY

May 1998 – July 2003

  • Managed registration process of all guests in and out of hotel.
  • Assisted guests in registration and directed to various areas of hotels.
  • Administered all bookings and reservations made by guests.
  • Coordinated with housekeeping team and ensured clean room for guests.
  • Monitored all phone calls and answered inquiries such as availability and promotions.


Bachelor’s Degree in General Management

Lebanon Valley College, Annville, PA

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  • March 1, 2020Create Date
  • March 1, 2020Last Updated

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