Call Center Specialist Resume Example

When writing a Call Center Specialist Resume remember to include your relevant work history and skills according to the job you are applying for. Whether you're seeking an entry-level position or have been in your career for a few years, exposing your relevant achievements in your resume can allow you to stand out and get that job interview.

This resume example is a great representation of what a hiring manager is looking for in a Call Center Specialist Resume. Feel free to use this example for reference as you create your own resume or use this easy resume builder that will guide you through every step of your building your resume in just a few minutes.

Also, see our sample for Call Center Specialist Responsibilities and Duties.

Here is the Call Center Specialist Resume example:

Marie Lambert

3528 Aviation Way

Los Angeles, CA 90017



Job Objective To help the company grow and expand using my experience as Call Center Specialist. Years of experience in the field helps me to improve and to help the business grow and advance.

Summary of Qualifications:

  • Remarkable experience working in call center environment
  • Excellent knowledge of PBX consoles and call center applications
  • Proficient with MS Office, Windows XP, and Internet Explorer
  • Familiarity with Call transfer, conference, auto dialing, speed calling, caller ID, call park, camp on, and DND
  • Remarkable ability to communicate effectively both orally and in writing
  • Superior Communication and excellent Customer Service Skills

Work Experience:

Call Center Specialist, May 2006 – Present

Seton Family of Hospitals, Los Angeles, CA

  • Answered, transferred, located and directed calls to the appropriate locations.
  • Handled requests to place phone numbers on Do Not Disturb (DND).
  • Located staff members utilizing web-based alpha messaging system.
  • Monitored and initiated communication in the form of PA announcements.
  • Maintained daily call schedules.
  • Provided backup for PBX Call.

Call Center Specialist, March 2003 – April 2006

IBM, Los Angeles, CA

  • Communicated effectively and fluently.
  • Maintained telephone etiquettes whilst responding to telephone calls.
  • Maintained good voice levels when answering routine questions.
  • Answered complex questions through research into information resources.
  • Documented all customer contacts in accordance with established guidelines.
  • Ensured to investigate and correct errors accurately.


Bachelor’s Degree in Business Administration, La Roche College, Pittsburgh, PA

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  • March 1, 2021Create Date
  • March 1, 2021Last Updated