Call Center Trainer Resume Example

When writing a Call Center Trainer Resume remember to include your relevant work history and skills according to the job you are applying for. Whether you're seeking an entry-level position or have been in your career for a few years, exposing your relevant achievements in your resume can allow you to stand out and get that job interview.

This resume example is a great representation of what a hiring manager is looking for in a Call Center Trainer Resume. Feel free to use this example for reference as you create your own resume or use this easy resume builder that will guide you through every step of your building your resume in just a few minutes.

Here is the Call Center Trainer Resume example:

Christine Allen

518 Bingamon Branch Road

Callicoon, NY 12723



Job Objective Actively seeking Call Center Trainer Position where I can contribute the experience I have in this field to the success of company.

Highlights of Qualifications:

  • Huge experience of delivering sales in inbound/outbound call center
  • Ability to deliver sales training that focuses on up-selling and cross-selling,
  • Familiarity with with instructional and curriculum design
  • Exceptional ability to inspire and motivate others to pursue accomplishments
  • Profound ability to assess learner’s performance in the classroom
  • Ability to develop action plans to move those with substandard performance to the desired level of performance

Professional Experience:

Call Center Trainer

Covance, Callicoon, NY

February 2009 – Present

  • Designed and delivered call center training programs for employees.
  • Scheduled New Hire training.
  • Collaborated with management regarding new training procedures.
  • Took part in Quality administration of Call Center.
  • Applied and monitored adherence to standard call center operating procedures.
  • Developed training programs for clients within call center.

Call Center Trainer

Aerotek, Callicoon, NY

September 2005 – January 2009

  • Coordinated training programs for call center staff.
  • Mentored new sales consultants to achieve assigned targets.
  • Developed and monitored incentive programs.
  • Maintained measurement tools for competent training.
  • Recognized opportunities for operational enhancements to improve productivity.
  • Assisted with recruitment process in call center.


Bachelor’s Degree in Customer Care Management

Sojourner-Douglass College, Baltimore, MD

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  • March 1, 2022Create Date
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