Customer Care Consultant Resume

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Here is the Customer Care Consultant Resume example:

Kristen Berry

4621 W 1st Street Rd

Visalia, CA 93277

(555)-555-5555

[email]

Job Objective Seeking a Customer Care Consultant position in a stable company where I can use my skills to benefit the company.

Work Experience:

Customer Care Consultant, August 2005 – Present

Afni, Visalia, CA

Answered incoming telephone calls in a prompt, professional and friendly manner.
Gathered information about the customer to place product and service orders.
Entered data into computer utilizing various client-software packages.
Attended training to update system and product knowledge.
Investigated and updated activities on customer account.

Customer Care Consultant, May 2000 – July 2005

Orange Tree Employment Screening, Visalia, CA

Responded and resolved questions and needs of customers in a timely, professional and courteous manner.
Developed relationships with clients through individual and telephonic conversation.
Evaluated performance and ensured that customer business needs were being met.
Provide client retention and satisfaction.

Summary of Qualifications:

Extensive experience in customer care service
Skilled at using phone system; navigate multiple computer applications and data entry systems
Amazing ability to meet typing and accuracy requirements set by the client
Outstanding ability to speak with proper grammar and accent easily understood by the customer
Ability to make decisions and solve problems
Ability to type a minimum of 35 words per minute
Proficient in Microsoft Office and Internet
Positive Attitude and strong interpersonal and listening skills
Strong verbal and written communication skills in Spanish and English

Education

High School Diploma, Central Connecticut State University, Connecticut, CT