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Customer Support Representative Resume

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Here is the Customer Support Representative Resume example:

Jerry Smith

2221 Alfred Drive

Brooklyn NY 11204

(555)-555-5555

[email]

Job Objective Searching for the right opportunity to enhance my skills and broaden my experience by filling the position of Customer Support Representative being offered by your company.

Highlights of Qualifications:

  • Remarkable customer service experience handling client inquiries
  • Sound understanding of business processes and ISO procedures
  • Efficient in MS Office, order management (Oracle, Tolas, and MFG/PRO) software programs
  • Remarkable team-oriented problem solving, organizational and time management skills
  • Ability to analyze and resolve problems for customers
  • Ability to work well with people, remain courteous and tactful
  • Superior mathematical skills and reasoning ability along with profound communication skills
  • Strong telephone etiquette and a professional demeanor
  • Outstanding data entry skills

Professional Experience:

Customer Support Representative

Chesapeake System Solutions, Inc., Brooklyn NY

November 2006 – Present

  • Updated fresh orders, changes and cancellations from customers through multiple order entry systems.
  • Handled phone calls from marine/military customers and maintained documentation.
  • Corresponded in a timely manner with planning and scheduling and even with external customers.
  • Aided in processing of emergency orders and shipments and formulated written summaries of customer order activity.
  • Managed incoming faxes and coordinated with peers and Field Sales.

Customer Support Representative

NEXTEP SYSTEMS, Brooklyn NY

February 2001 – October 2006

  • Handled customer calls, emails and web queries and managed first and second level troubleshooting for e-commerce applications.
  • Assisted next level support teams and reviewed e-commerce systems for problems.
  • Scrutinized EDI transactions and data network connections and evaluated knowledge base solutions.
  • Suggested changes to applications, online help, user documents and training material.
  • Extracted problem-resolution data to reconcile closure for consumer issues.

Education

Associate Degree in Business

James Sprunt Community College, Kenansville, NC

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