Guest Relation Officer Resume

Wayne Andres

239 McDonald Avenue

Longwood, FL32750

(555)-555-5555

[email]

Career Objective To secure a Guest Relation Officer position within a fast growing organization in which my expertise can help the organization meet their goals.

Summary of Qualifications:

• Outstanding experience in Hospitality and customer service
• In-depth knowledge in data evaluation, collection and interpretation
• Skilled in planning, organizing, monitoring, report development and presentation
• Proficient in MS Office Suite – Word, Excel and Power Point
• Familiarity with office equipment, telephones, copy machines, and fax machines
• Ability to communicate effectively in English, Spanish, French, German, Italian and Portuguese both verbally and in writing
• Strong communication, problem solving, decision making, and interpersonal skills
• Superior customer service and conflict resolution skills
• Ability to work in a fast-paced environment

Work Experience:

Guest Relation Officer, August 2005 – Present

Starwood Hotels, Longwood, FL

• Handled VIP amenities and arrivals, messaging and guest relations.
• Received and handled guests’ complaints and coordinated with Duty Manager to resolve issues.
• Ensured room availability to maximize occupancy.
• Identified opportunities to upgrade customer service with latest technology.
• Maintained positive relations with other staff and departments.
• Lead team to complete required tasks.

Guest Relation Officer, May 2000 – July 2005

Hilton Hotels Corporation, Longwood, FL

• Welcomed and escorted all guests of Airport and introduced to Airport Reps and hotel drivers.
• Provided premium Food and Beverage service delivery.
• Maintained and ensured best services offered and represented the image of the hotel values.
• Ensured a high level of customer service is consistently maintained.
• Handled all inquiries related to venue’s product offerings, and ensured positive and memorable guest experience.

Education

Bachelor’s Degree in Hospitality Management, Burlington County College, Pemberton, NJ